Chris Ducker, Senior Director of global proposition strategy at Sungard Availability Services discusses the skills challenges business...
As the political and economic upheaval of recent show, agility and flexibility are key to an organisation’s ability to shift with the rapidly changing times. However, this focus on urgent changes and the future often means that equally important business needs like recovery systems and processes take a back-seat.
With problems such as the Great British weather continuously causing issues, and the cost of downtime reaching about £150,340 just for the medium-sized companies, the need for a truly effective recovery system is clear.
“…many organisations repeatedly struggle with testing and recovery…”
Unfortunately, we still see many organisations repeatedly struggle with testing and recovery. Approximately 70% of recoveries fail according to the Disaster Recovery Preparedness Council. And when you consider how complicated managing changes are, it’s easy to see why so many organisations are daunted by the sheer scale of the task. Just one change each month per system can result in more than 10,000 configuration changes before every annual test. And it’s not just the complex IT systems which need to be recovered; what use is data recovery if the people working at that organisation are not able to access it?
” Just one change each month per system can result in more than 10,000 configuration changes before every annual test. “
This is why we developed Sungard AS’ Recovery-as-a-Service (RaaS) offering, which Gartner once again acknowledged as a “Leader” in its Magic Quadrant (MQ) for Disaster Recovery as a Service (DRaaS). Service providers were evaluated against their ability to execute – to provide a DRaaS offering that meets customer requirements with a high level of service and customer support — and a completeness of vision — not just on the provider’s assessment of the current market but also on its anticipation of expected market and technology changes.
At Sungard AS, we take a methodical approach to recovery that holistically encompasses the people, process and governance elements involved, using technology to achieve the customer’s required recovery outcome.We understand that modern organisations need expert support to meet the demands that an always-onTM business requires. And our work with organisations such as HCL BPO, a global technology and IT company, showcases this.
Any downtime for HCL BPO, which has strict SLAs with its own customers, would cause serious issues. The company would be unable to deal with queries into its call centre, handle death claims, pay annuities or make complaints and claims payments. Its customers expect instant answers and so need continuous availability to access the vital information they rely on. As an organisation, its key focus is on risk management, risk mitigation and making the end customer’s experience a good one by having the information we need at our fingertips. The enhanced service we provide through our Managed Recovery Programme – an integral element of our RaaS solution – means HCL BPO can now perform recoveries with a smaller number of staff needing to be physically present at the recovery centre. As a result, it has benefited from ongoing cost savings of more than £50,000 a year and dramatically improved recovery times by at least 50%.
“With little sign of any guaranteed economic or political stability for the remainder of the year, organisations must ensure that their recovery systems and processes are secure and stable, so they can focus their energies on other strategic matters.”
 Source: DR Preparedness Council (73%) 2014 benchmarking report
 Authored by: John P. Morency, Christine Tenneson, Ron Blair; Published: 16 June 2016