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CRM Provider Relies on Sungard Availability Services to Keep its Customers Connected

4th December 2014

2000pxAllnOneLogoWhen fast-growing CRM system provider All n One needed a technology partner it could trust to manage its IT infrastructure and give impartial consultancy advice, it turned to Sungard AS. 

With numerous customers, including Fexco, Ladbrokes, Mars and Meteoreircom relying on All n One’s customer lifecycle management tool, Business Express (BeX), to underpin their day-to-day operations, All n One has zero tolerance for downtime. In turn, they depend on Sungard AS to ensure high availability of its hybrid IT environment around the clock. It contracts Sungard AS’s Enterprise Cloud Service to give it SLA-backed uptime of 99.95%. Sungard AS manages All n One’s physical and virtual servers in its resilient Dublin based Technology Centre and seamlessly delivers its systems and data back to the business. As well as all-important availability, this solution gives All n One Ltd the flexibility and scalability it needs to support its continued growth.

“We could not do what we do without a service that is very robust, very secure and very reliable. That’s why we put our trust in Sungard AS.” Nick Wheeler, CEO, All n One Ltd.

When All n One originally chose Sungard AS as its technology partner many years ago, as a relatively young company it particularly valued Sungard AS’s expertise.

“One of the very real benefits we appreciated early on was the ability to get straight advice from Sungard AS without having to go to a separate consultancy firm, which was a huge bonus,” notes Philip Lacey, All n One’s IT and Projects Director. “We already had an idea how to run our IT infrastructure but Sungard AS gave us a better way to stay up.”

As Data Protection regulations become ever more stringent, All n One’s software has to be exceptionally secure and all data is encrypted throughout the end-to-end process. The company’s operating system and all of its servers must be up-to-date to ensure resilience and security. With its Windows 2003 servers nearing end of life, Philip Lacey recognised the company needed to upgrade and he and his team worked with Sungard AS over a period of 18 months to plan a smooth transition.

“All the meticulous planning paid off. In the event, the switchover itself took less than five minutes and end users would not have noticed a thing – the system came straight back up, which is a huge testament to both the Sungard AS and All n One Ltd teams. I may not understand all the technical stuff but I do understand good customer service and that’s what we get from the Sungard AS team. Each and every person knows what they’re talking about and that makes such a difference.”

Solution: Enterprise Cloud Services