Twas the sale before Christmas, and all through the store, The sales team was struggling to control the shop floor. The customers were...
SunGard Availability Services has produced this simple infographic that gives a ‘state of the nation’ snapshot of availability: what it is, the factors driving it, the benefits and, most importantly, how organisations can become ‘available enterprises’ in their own right.
The diagram presents the key findings from SunGard’s recent report ‘Delivering the Available Enterprise’, (in which Professor Nelson Phillips of Imperial College London, explored CIO attitudes to the importance of availability for business success), in an easy-to-understand pictorial format. Availability is defined as “the organisation’s people, data, processes and infrastructure being readily available to support the business” and the infographic highlights the worrying finding that 8 out of 10 organisations say they do not have the right skills or resources to manage it.
It explains how changing customer and employee expectations are pressurising firms to ensure they are ‘always on’, with business travellers in particular expecting to be able to access company systems around the clock, wherever in the world they are. Then there are the ‘digital natives’ – the generation that has grown up alongside Google, Facebook and YouTube – who simply do not understand why all organisations cannot achieve their same high levels of availability!
Lastly, the infographic gives companies a broad overview of the four steps they should take to become an available enterprise. It also gives them the opportunity to download the report and research behind the infographic to find out more.