Twas the sale before Christmas, and all through the store, The sales team was struggling to control the shop floor. The customers were...
We recently announced our annual analysis of major business disruptions in the UK, which aims to give an idea of the resilience landscape and how organisations are delivering this.
This year’s results were significant, with overall disruptions dropping by over a quarter (26%) in the last twelve months. And the driving factor behind this? What we’ve seen over the last year is all the hype surrounding new ways of working become a reality. Organisations have increasingly built resilience into operations through investment in cloud computing and virtualisation technologies, as well as managed recovery programmes.
Whereas ‘recovery’ strategies were previously an essential piece in any business toolkit, this has, encouragingly, been replaced with an intense focus on continual availability. Business-as-usual is no longer something to recover and ‘downtime’ is being stripped from the business vocabulary. Today’s companies recognise that operations have to run around the clock, 24/7 to match consumer demand and expectations. This has been helped, in no small way, by the high-profile outages that plagued certain companies throughout 2012 and illustrated the far-reaching consequences that significant downtime can bring.
This is a profound shift, one that Nelson Phillips discussed in the recent Delivering the Available Enterprise report. And, when this is supported by a sharp upturn in dedicated workplace recovery investment, as our research shows, it’s clear that businesses are actively looking to ensure guaranteed resilience for their people, as well as their systems.
While there is still work to be done (figures show that the workplace is not yet completely free of disruption), there is a real sense of momentum here, as the UK companies continue taking large steps towards becoming Available Enterprises.