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Hybrid cloud solution fuels expansion of online car parts supplier

8th January 2016

Award-winning online car parts supplier MicksGarage.com is as much about technology as the spare parts it sells, its success hinging on the speed and reliability of its IT infrastructure and streamlined business processes. Operating in a fiercely competitive market, the Dublin-based firm has grown over the past decade to become an €11 million turnover company employing 48 people at its 40,000 sq ft premises. With more than 6.5 million product listings on offer and customers needing their spare parts urgently, MicksGarage.com is heavily dependent on its IT infrastructure to manage the complex logistics operation.

“Availability is absolutely critical to us. If a customer finds the website down they may never come back. Being down for even a minute would cost us hundreds of euros – an hour would run to thousands – and that’s without the knock to our reputation. We needed a partner who absolutely guarantees us uptime and the level of availability we enjoy is outstanding.”

— Michael Crean, Operations Director, micksgarage.com

Working with Sungard Availability Services, it pursued a resilient, multi-tenant cloud solution that would give it the high availability and scalability the company needs.

Services Taken:

Hybrid Cloud – highly available multi-tenanted cloud solution on dual cloud servers with load balancer and redundant dedicated physical server for maximum uptime

Managed Services – 24-hour proactive monitoring of infrastructure platform and OS patch management and security

System protection and failover that ensures 2 x resilience over all workloads and infrastructure.

Business Benefits:

  • Scalable production environment to support European growth plans
  • Flexible capacity to cope with spikes in demand
  • Ability to access company systems and data remotely from anywhere in the world
  • Personalised support makes service hassle-free
  • Impressive SLA-backed uptime target prevents missed sales, lost customers and reputational damage
  • Improved ability to attract and retain skilled IT staff.

“I definitely view Sungard Availability Services as a key partner. They’re absolutely critical to our business.”

— Michael Crean, Operations Director, micksgarage.com

Read MicksGarage.com’s full story here.