Twas the sale before Christmas, and all through the store, The sales team was struggling to control the shop floor. The customers were...
Build internal support for availability
Employee expectations of availability are marginally even higher than those of customers according to the SunGard Availability Services-commissioned research* into appetites for availability that forms the basis of our white paper ‘Delivering the Available Enterprise’.
76% of employees and 75% of customers said it is crucial or very important. More than half (55%) believe employee demand for availability is driven in part by the increasing consumerisation of IT. What’s more, the trend looks likely to continue with the growth in demand for mobile and flexible working coupled with the need for system access by those working overseas.
You can make this grassroots demand for availability work for you when building the business case in your own organisation. In fact, several interviewees cited this as an effective strategy to secure senior management support and resources, pointing to the potential loss of revenues and/or talent on the one hand and anticipated productivity gains on the other.
The survey findings suggest you’ll have a receptive audience: four out of ten respondents claimed board members’ enthusiastic use of smartphones and tablets was the most important factor in their growing interest in availability!
Find out about the other milestones en route to becoming an available enterprise by downloading ‘Delivering the Available Enterprise’ now!
You can also download the Available Enterprise Infographic.
*Research conducted by Vanson Bourne in July 2012 involving interviews with 450 IT directors in organisations with 250 to 1,000 employees in the UK (250 interviewees), France (100) and the Nordics (100) across a wide range of business sectors.