Twas the sale before Christmas, and all through the store, The sales team was struggling to control the shop floor. The customers were...
Use availability to get ahead
The research* for our white paper ‘Delivering the Available Enterprise’ shows firms that invest in availability not only expect to enjoy a tangible return on their investment (99% of respondents) but have already realised quantifiable benefits. Interviewees cited increased productivity (41%), improved customer satisfaction (35%) and competitiveness (32%) as the top three gains.
Notably, almost a quarter (24%) claimed they had increased flexibility and agility – essential characteristics when seeking to gain a competitive advantage by responding rapidly to changing market conditions and exploiting opportunities that arise.
However, firms that rely on differentiating themselves from the competition by offering innovative services designed to add value must first get the basics right. This point is well illustrated by the IT partner of a leading Edinburgh fund manager who says, “Extra value services are the ‘icing on the cake’… but the cake has to be made really well.”
In light of this, it is perhaps unsurprising that the organisations surveyed predicted they would devote a fifth of their IT budget to improving availability performance over the next two years.
Find out about the other milestones en route to becoming an available enterprise by downloading ‘Delivering the Available Enterprise’ now!
You can also download the Available Enterprise Infographic.
*Research conducted by Vanson Bourne in July 2012 involving interviews with 450 IT directors in organisations with 250 to 1,000 employees in the UK (250 interviewees), France (100) and the Nordics (100) across a wide range of business sectors.