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So you think you know what RaaS is?

20th March 2015

Many in the market see Recovery as a Services (RaaS) as ‘Disaster Recovery in the cloud’. That view is looking increasingly out-dated especially as executives are looking to have the whole business recovered – not just the data and the hardware.

“This year, we expect to see independent analysts redefine RaaS as an availability capability that extends to processes and people as well as the technology. After all, it’s only when all three are recovered and available that you can say you have recovered the business.”

— Daren Howell, Product Marketing Manager, Sungard AS

The extent of the discipline required to recover the business is increasingly dawning on executives whose first priority is to grow the business whilst running a tight ship. And that means there just aren’t the resources – people and skillsets – left over to ensure the business can meet its Recovery Time Objectives.

Until 2012, executives were admittedly sceptical about the ability of a third party to deliver a full recovery programme back to them ‘as a service’, but once they saw what we do to keep the recovery environment, assets and scripts updated and aligned with the production environment, they realised they were never going to be able to achieve recovery themselves under the cost and resource constraints they were facing.

Businesses and the IT function, in particular, have become far more disparate and complex with extended value chains. Hybrid infrastructure that spans Cloud, SaaS, Colo and on-premise environments are now the norm rather than the exception.

Without specialist expertise, experience and time to devote to the task it’s all too difficult to recover.  In the same way, 30 years ago you could repair cars at home fairly easily, now they are hugely sophisticated, computerised pieces of machinery and IT. You lift the bonnet, look bemused, quickly shut it and call the garage which knows what it’s doing.

That realisation has triggered an 400% demand for RaaS as more and more customers are specifying Managed Recovery Programmes as part of their contract renewals.

“Our RaaS is like the pit crew of a Formula One team. You design the company and car. We’ll run and maintain it using the very best technicians who are constantly monitoring its performance – looking for risks and ensuring its always ready to race. But should another car bump into it, we’ll repair and maintain it in the fastest possible time giving you the best chance to win the race.”

— Daren Howell, Product Marketing Manager, Sungard AS

Don’t take our word for it, let’s see what the analysts have to say. Watch this space!