We consider the key trends that will define 2018’s key business challenges… Plagued by cyber-attacks and skills shortages...
New deal will help airline and logistics giant strengthen its IT estate
to become even more customer-centric
London, United Kingdom/ Dublin, Ireland – Sungard Availability Services ® (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, has today announced the signing of a ten year strategic partnership with global airline services and major logistics supplier John Menzies PLC for the provision of IT services. The partnership will enable John Menzies to transform its current IT infrastructure by leveraging Sungard AS’ best-in-class global data centre, cloud infrastructure and network management capabilities, and its extensive experience in delivering global managed IT solutions.
Building on its current IT infrastructure, John Menzies will use the IT environment as a foundation for further investment in innovative IT and business systems to create strategic differentiation and enhanced operational performance and customer experience. This is vital in today’s digital age, where customers expect instantaneous services, from flexible and convenient deliveries for online shopping, through to instant updates on travel information.
With daily deliveries to 45 per cent of the UK’s retailers, customers at 144 airports worldwide, and a business that serves over 300 airlines, John Menzies deals with millions of transactions on a daily basis. Operating out of 31 countries and over 150 locations, it needed a partner that could not only ensure the robustness of its IT estate, but also provide a solid platform to scale up as required.
As part of the multi-million pound contract, Sungard AS will take on responsibility for John Menzies’ IT network and effect a full transformation of its services to cloud-based solutions. This will deliver the robust, agile and future-proofed IT services John Menzies requires to continue growing both its aviation and distribution services.
The first phase of the project has commenced with the successful migration of Menzies’ SAP environment recovery services into Sungard AS’ main UK data centre. Subsequent phases will include data centre consolidation, enterprise managed services and network managed services – all underpinned by a cloud enablement strategy.
“This strategic partnership represents a significant step forward for Menzies, and provides a new platform for further development and innovation. The excellent scalability of Sungard AS’ IT solutions provides us with a cost effective way to scale up to meet our business demands, and the consultancy we receive provides a high return on investment. We are confident that this joint programme will support our continued focus on improving our customers’ experience, and we are delighted to work with a global partner with an excellent track record for IT excellence and strategy.”
Keith Tilley, EVP Global Sales and Customer Services Management for Sungard AS added: “Sungard Availability Services has built its success on delivering strong strategic partnerships with forward-thinking organisations like Menzies. With many companies now updating their IT estates by venturing into the cloud on top of their legacy systems, we have seen some fall prey to complexity, which in turn is stifling innovation. However our recent research into this issue found that more than half of businesses saw great successes from working with a partner; including an increase in business agility, improvements in customer service, and the speed of product developments. We’re delighted to have the opportunity to work so closely with Menzies to build a model and methodology that will not just deliver, but truly power the mission critical IT systems that support their global customers’ needs.”
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About John Menzies plc
John Menzies plc is one of Scotland’s largest companies. The company has two operating divisions, Menzies Aviation and Menzies Distribution. Both divisions operate in distinct B2B sectors where success depends on providing an efficient, high quality, time-critical service to their customers and partners. The company was established in 1833 and its head office is in Edinburgh, Scotland. Today the company is an international business with operations worldwide.Further information on John Menzies plc can be found at: www.johnmenziesplc.com, www.menziesdistribution.com and www.menziesaviation.com.
About Sungard Availability Services’ research
Interviews were carried out in September and October 2015 by Vanson Bourne on behalf of Sungard Availability Services®. 500 interviews were conducted altogether: 150 from the UK, 150 from France and 100 each from Sweden and Ireland. The research spoke to IT decision makers in businesses of over 500 employees across a variety of sectors – including financial services, business process management and retail.
The abbreviation for Sungard Availability Services is ‘Sungard AS’ as cited above. Please use ‘Sungard AS’ when abbreviating the name rather than ‘Sungard’ or ‘SunGard,’ which may confuse the reader with another separate company with a similar name.